Retail Team Leader - Branson 0054


Purpose:


Contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.


Key Accountabilities:



  • Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.

  • Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

  • Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.

  • Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

  • Minimizes loss by implementing, monitoring and tracking all loss prevention activities.

  • Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.

  • Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.

  • Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.

  • Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.

  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.

  • Guides and trains team members on basic core and seasonal product knowledge.

  • Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.

  • Understand customer expectations and coaches team to meet or exceed them at all times.

  • Actively supervises and coordinates team to ensure all customers receive the highest level of service.

  • Actively collaborates and shares best practices to drive store team performance.

  • Supports the recruitment, onboarding, training and development of the store team.

  • Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.


 


Knowledge, Capabilities and Experience:



  • Must possess and consistently exhibit the competencies relative to the position.

  • Skilled in operating personal computers, POS systems, and various software packages including MS office.

  • Ability to learn and adapt quickly in a fast paced environment.

  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

  • Ability to operate independently and with discretion, and work effectively under pressure.

  • Demonstrates an inspirational attitude that contributes to a positive team environment.

  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

  •  Well developed ability to speak, read, comprehend, and write English

  • Ability to maintain reliable and consistent attendance and punctuality.

  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.



 

Physical Requirements:



  • While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.


 



  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.


 


 



  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

  • Must be 18 years or older.


 


Qualifications:



  • High school diploma or general education degree (GED)

  • Minimum 12 months experience working in a sports/fashion customer & commercial focused retail environment.

  • Advanced selling experience and comprehensive product, retail and industry understanding as well as supervisory experience.


 


 




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