A Store Lead is responsible for supporting the Store Leadership Team, in the absence of a manager, by completing cash wrap operations, opening and closing procedures and acting as the Leader On Duty (LOD). The Store Lead represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork. The Store Lead has a direct reporting relationship to the Store Manager.
Key Accountabilities:
+ Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives
+ Assists in developing talent through the training and supervision of associates
+ Serves as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand
+ Participates in the Leader On Duty (LOD) program which provides an exceptional shopping experience to our customers and drives store profitability while leveraging payroll
+ Supports and participates in all company training and developmental initiatives
+ Fosters a positive work environment and provides direct, honest feedback in a timely manner
+ Maintains a clean, organized and efficient stockroom, adhering to customer ready environment (CRE) standards and safety requirements
+ Ability to model, encourage and demonstrate exceptional customer service behaviors while on the sales floor
+ Represents the company in a professional and positive manner
Education and Experience:
+ 1 to 3 years previous retail experience
+ must be at least 18 years of age
+ High School Diploma or Equivalent Required
Business Knowledge and Critical Skills:
+ Demonstrated passion for customer service, time management and organizational skills
+ Attention to detail and ability to prioritize tasks
+ communicates effectively
+ Ability to work in team environment
+ proficiency in Microsoft suite of applications and ability to adapt to additional internal applications
+ Demonstrates adaptability
+ Serves as a role model
+ Be flexible and open to change in a fast paced environment
+ Embraces self development
+ Ability to work a flexible schedule to meet the needs of the business
+ Ability to maneuver around sales floor and stockroom; climb ladder, lift and carry up to 50 lbs. 59cddab97adb4d60adb561950d828c01

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