Store Manager Merrell/Sperry/Hush Puppies
Company Name:
Wolverine Worldwide
Looking for an energetic Store Manager with a strong ability to drive client experience and business results.
Job title: Store Manager
Department: Retail Operations
Reports to: District Manager
Job Function: The primary duty of a Store Manager is to manage the store drive client engagement and to coach and supervise sales associates. Specially, the Assistant Store Manager:
o
Services customers by using selling skills and by ringing purchases (and returns) on the terminal.
o
Provides customer services by:
o
Approaching customers
o
Asking questions to determine customer need
o
Selecting appropriate merchandise
o
Measuring feet
o
Ensuring proper fit
o
Selling features/benefits; sharing product knowledge
o
Handing objections (if appropriate)
o
Building the sale (ASP's and accessories)
o
Closing the sale
o
Using general customer service skills (ex. Smiling, thanking the customer etc.)
o
Handling customer complaints
o
Handling special fitting requests
o
Fills special orders
o
Completes POS transactions by:
o
Handling cash payments
o
Handling checks
o
Handling credit cards
o
Handling split sales
o
Handling returns and/or exchanges
o
Completing voids
o
Updating customer records
o
Must maintain the general appearance of the store; assists the Store Manager in maintaining store operations.
o
Follows merchandising standards to ensure proper use of fixtures, proper arrangement of stock, signage of store and to ensure timely and proper presentation of promotions.
o
Follows housekeeping requirements to ensure store cleanliness.
o
Directs and/ or completes daily activities of store on a timely basis, for example: store opening/ closing, paperwork (daily audit, cash report, deposits, Bank calls, payroll time reports and stock summary reports).
o
Trains and supervises Sales Associates:
o
Trains and/ or reinforces the following:
o
Customer service skills
o
Selling skills
o
Terminal functions
o
Paperwork procedures
o
Merchandising techniques
o
Housekeeping standards
o
Ability to lift or move goods weighing up to 40 pounds a distance of several feet. Ability to lift merchandise in an out of stockroom
o
Sufficient manual dexterity to operate all registers and equipment, package customer purchases and restock shelves with new merchandise
o
Delegates work assignments and follow-up
o
Completes other duties as assigned by District Manager; maintains communication with District Manager.Estimated Salary: $20 to $28 per hour based on qualifications.
Wolverine Worldwide
Looking for an energetic Store Manager with a strong ability to drive client experience and business results.
Job title: Store Manager
Department: Retail Operations
Reports to: District Manager
Job Function: The primary duty of a Store Manager is to manage the store drive client engagement and to coach and supervise sales associates. Specially, the Assistant Store Manager:
o
Services customers by using selling skills and by ringing purchases (and returns) on the terminal.
o
Provides customer services by:
o
Approaching customers
o
Asking questions to determine customer need
o
Selecting appropriate merchandise
o
Measuring feet
o
Ensuring proper fit
o
Selling features/benefits; sharing product knowledge
o
Handing objections (if appropriate)
o
Building the sale (ASP's and accessories)
o
Closing the sale
o
Using general customer service skills (ex. Smiling, thanking the customer etc.)
o
Handling customer complaints
o
Handling special fitting requests
o
Fills special orders
o
Completes POS transactions by:
o
Handling cash payments
o
Handling checks
o
Handling credit cards
o
Handling split sales
o
Handling returns and/or exchanges
o
Completing voids
o
Updating customer records
o
Must maintain the general appearance of the store; assists the Store Manager in maintaining store operations.
o
Follows merchandising standards to ensure proper use of fixtures, proper arrangement of stock, signage of store and to ensure timely and proper presentation of promotions.
o
Follows housekeeping requirements to ensure store cleanliness.
o
Directs and/ or completes daily activities of store on a timely basis, for example: store opening/ closing, paperwork (daily audit, cash report, deposits, Bank calls, payroll time reports and stock summary reports).
o
Trains and supervises Sales Associates:
o
Trains and/ or reinforces the following:
o
Customer service skills
o
Selling skills
o
Terminal functions
o
Paperwork procedures
o
Merchandising techniques
o
Housekeeping standards
o
Ability to lift or move goods weighing up to 40 pounds a distance of several feet. Ability to lift merchandise in an out of stockroom
o
Sufficient manual dexterity to operate all registers and equipment, package customer purchases and restock shelves with new merchandise
o
Delegates work assignments and follow-up
o
Completes other duties as assigned by District Manager; maintains communication with District Manager.Estimated Salary: $20 to $28 per hour based on qualifications.
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