Store Manager Merrell/Sperry/Hush Puppies

Company Name:
Wolverine Worldwide
Looking for an energetic Store Manager with a strong ability to drive client experience and business results.

Job title: Store Manager
Department: Retail Operations
Reports to: District Manager
Job Function: The primary duty of a Store Manager is to manage the store drive client engagement and to coach and supervise sales associates. Specially, the Assistant Store Manager:
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Services customers by using selling skills and by ringing purchases (and returns) on the terminal.
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Provides customer services by:
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Approaching customers
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Asking questions to determine customer need
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Selecting appropriate merchandise
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Measuring feet
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Ensuring proper fit
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Selling features/benefits; sharing product knowledge
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Handing objections (if appropriate)
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Building the sale (ASP's and accessories)
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Closing the sale
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Using general customer service skills (ex. Smiling, thanking the customer etc.)
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Handling customer complaints
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Handling special fitting requests
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Fills special orders
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Completes POS transactions by:
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Handling cash payments
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Handling checks
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Handling credit cards
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Handling split sales
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Handling returns and/or exchanges
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Completing voids
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Updating customer records
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Must maintain the general appearance of the store; assists the Store Manager in maintaining store operations.
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Follows merchandising standards to ensure proper use of fixtures, proper arrangement of stock, signage of store and to ensure timely and proper presentation of promotions.
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Follows housekeeping requirements to ensure store cleanliness.
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Directs and/ or completes daily activities of store on a timely basis, for example: store opening/ closing, paperwork (daily audit, cash report, deposits, Bank calls, payroll time reports and stock summary reports).
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Trains and supervises Sales Associates:
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Trains and/ or reinforces the following:
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Customer service skills
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Selling skills
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Terminal functions
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Paperwork procedures
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Merchandising techniques
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Housekeeping standards
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Ability to lift or move goods weighing up to 40 pounds a distance of several feet. Ability to lift merchandise in an out of stockroom
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Sufficient manual dexterity to operate all registers and equipment, package customer purchases and restock shelves with new merchandise
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Delegates work assignments and follow-up
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Completes other duties as assigned by District Manager; maintains communication with District Manager.

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