In House Tour Desk Agent

SUMMARYServes Resort guests by performing the following duties.
DUTIESAssist Inhouse with Check Ins and organizing getting the Owners/Guests with their assigned Concierge.
Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
If needed:
Inspects guests room to ensure furnishings are in order and supplies are adequate.
Explains features of room such as operation of radio, television, and night-lock, and how to place telephone calls.
Delivers messages and runs errands.
Keeps record of calls for service.
Delivers packages, suitcases, and trunks, and sets up sample rooms.
Provides guest with information regarding local restaurants, shopping and attractions, directions ( traces routes on maps) , local religious service schedules and locations, golf courses, sporting events, and child/pet careAssists guest with special requests for services such as limousine service, theater or sporting event tickets, airline and travel information.
Resolves minor guest complaints to the guest satisfaction; makes supervisor aware of major guest complaints.
Provides travel information, personalized services and arranges accommodations for all resort guests by performing the following duties.
Assists other departments as needing, including but not limited to Concierge, Sales, Inhouse Admin, Tour Desk, and Owner Referral.
SUPERVISORY RESPONSIBILITIESNo Supervisory ResponsibilitiesQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCENo prior experience or training.
LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
MATHEMATICAL SKILLSAbility to add and subtract two digit numbers and to multiply and divide with 10s and 100s.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITIESAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONSPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
The team member frequently is required to climb steps, balance while carrying luggage, regularly lift and/or move up to 50 pounds, & drive a golf cart.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to work in outdoor inclement weather conditions including during, rain, sleet, snow, ice rain, extreme cold or extreme heat.
The noise level in the work environment is usually loud.


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