Overnight Front Desk/Guest Services


Welk Resorts is a rapidly expanding company with many advancement opportunities. Come and see how you could join our Welk family.
Job Purpose:
Serves guests by completing guest registration; controlling room assignments; answering phone calls and guest inquiries; various overnight shift duties
Duties:
Welcomes guests by greeting them; answering questions; responding to requests.
Registers guests in computer by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing room key cards.
Establishes credit by verifying credit cards or obtaining cash.
Directs guests to room by showing location on resort map.
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides information to guests by answering inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel.
Maintains records by entering room and guest account data.
Collects revenue by entering services and charges; computing bill; obtaining payment.
Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, People Skills, Computers, Money Handling, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Quick Thinking
This is a full time position; normal shift would be 11 pm - 7 am.
All Welk Resort positions require a pre-employment drug screen.
To view a full description of this position, and to complete an online application, please visit our "Careers" section (under corporate info) at www.WelkBranson.com.
You may also apply in person at our Human Resources office located on the lower level of the Welk Resort Hotel at 1984 State Hwy 165 (just 3 miles south of the strip) in Branson, MO

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