Tour Receptionist - Front Line

Company Name:
Wyndham Worldwide
Title: Tour Receptionist - Front Line
Location: United States of America-MIssouri-Branson
Requisition ID: 1404491
Description:
Tour Receptionist
Wyndham Vacation Ownership is the world''s largest vacation ownership company with an impressive list of world-renowned destinations. We''ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and "Count On Me!" service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
The Tour Receptionist will provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc...
ESSENTIAL DUTIES AND RESPONSIBILITES:
o Maintain a positive attitude at all times with everyone you come in contact with
o Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to the sales representative
o Able to work independently with minimal supervision
o Ability to achieve site mandated performance expectations
o Ability to determine eligibility, including but not limited to completion of necessary paperwork
o Ability to handle proprietary information in a confidential and classified manner
o Answer calls and guest questions in a professional manner
o CRS data entry
o Ability to work a flexible schedule
o Wear neat and clean Wyndham issued uniforms including name tag
o Be able to properly identify owner tours
o Be knowledgeable of tour categories and qualifications
o Other tasks assigned by the Manager, Supervisor, or Lead
EDUCATION AND/OR EXPERIENCE
o 2 or more years Customer Service Experience
o High School Diploma or GED
o Professional appearance
o Excellent communication skills
o Interpersonal skills
o Ability to use Microsoft Office
o Ability to work in a fast-paced environment
o Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
o Possesses productive, energetic, and self-motivated attributes
o Possesses organizational skills
o Ability to speak effectively before groups of guests and/or employees
Job: Administrative

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