Tour Receptionist - Front Line

Company Name:
Wyndham Worldwide
## Description
Tour Receptionist
Wyndham Vacation Ownership is the world''s largest vacation ownership company with an impressive list of world-renowned destinations. We''ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and "Count On Me!" service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
The Tour Receptionist will provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc...
Maintain a positive attitude at all times with everyone you come in contact with
Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to the sales representative
Able to work independently with minimal supervision
Ability to achieve site mandated performance expectations
Ability to determine eligibility, including but not limited to completion of necessary paperwork
Ability to handle proprietary information in a confidential and classified manner
Answer calls and guest questions in a professional manner
CRS data entry
Ability to work a flexible schedule
Wear neat and clean Wyndham issued uniforms including name tag
Be able to properly identify owner tours
Be knowledgeable of tour categories and qualifications
Other tasks assigned by the Manager, Supervisor, or Lead
## Qualifications

2 or more years Customer Service Experience
High School Diploma or GED
Professional appearance
Excellent communication skills
Interpersonal skills
Ability to use Microsoft Office
Ability to work in a fast-paced environment
Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
Possesses productive, energetic, and self-motivated attributes
Possesses organizational skills
Ability to speak effectively before groups of guests and/or employees
Job: Administrative
Primary Location: United States of America-MIssouri-Branson
Employee Status: Regular
Schedule: Full-time
Organization: WVO - Sales-Marketing
Job Posting: Apr 4, 2014, 12:19:01 PM
Req ID: 1404491

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